Intro by Terry Gault

This article touches on a technique that we’ve been preaching to our clients for about 2 decades. In fact, I refer to it as “the most powerful communication technique I have ever learned.” I also refer to it as “the most underutilized communication technique I have ever learned.”

If you are practicing it regularly, it will transform your communications with others in a way that gives you a competitive advantage – indeed, a Super Power you didn’t have before.


There is one question that I wish I had known earlier in my career.  It is the key to personal and professional success.  And it is predicated on the most common problem we have as humans: communicating effectively when one person is talking and another is listening.  Misunderstandings abound, and they result in sitcom plots and disasters.  More importantly, they hurt relationships.  And your ability to relate to others will define you.

Prepare To Be Shocked

Over and over again, I counsel friends, mentees, direct reports–anyone who’ll listen–to do one thing.  Before you ask a question, repeat what the other party has said to you, and ask them if that is what they meant.  Why?  Because you’ll be shocked how many times they will tell you that isn’t what they said.

So, here’s the question:

What I hear you saying is <repeat what you heard>.  Did I get it right?

On The Wrong End The 75-25 Rule

It is my experience that 75% of the time, you will get it wrong. Remember, there are two parties in the room, so chances of failure are high.  And this is not about blame.  When you get it wrong, something remarkable will happen.  You will hear this:

“No, that’s not it.  Let me say it another way.”

That’s success right there.  A calm moment and your colleague gets to take another bite at the apple.

When you get it right, something remarkable also happens.  You will hear this:

“Yes!  That’s it.  You get it!”

In both cases, it’s a no-lose.  Your kinship, attachment and working relationship got a lot easier.

This school of psychological thought is called “mirroring,” but the original thinking is that one can build rapport by mirroring gestures, speech patterns and the like.  That’s all good, but if you can get clear on what you’re talking about, you’ll solve problems together in the most effective and rewarding way you’ve experienced.

Hint: My wife asks that you try it at home, too.

photo credit: highwaysagency


by Terry Gault of The Henderson Group

My wife picked up a Cigar Aficionado magazine at our local Toyota dealer when she took her car in for service.  Probably because Hugh Jackman was on the cover.  That guy is annoying – Good looking, can sing & dance, is buff, AND plays Wolverine in the X–Men movies.  I hate him. ;)   But I digress …

The magazine also features an interesting piece on Joe Buck, the sportscaster whose father was the voice of the St Louis Cardinals for decades.  He learned as much about calling games from his mother (an actress and singer) as he did from his father.

As a San Fransisco Giants fan, I have heard Buck cover many Giants playoffs and World Series games over the last 5 years (In case you missed it, 3 out of the last 5 World series were won by the SF Giants.  If you think I am gloating, then, yes, you have successfully gleaned my subtext.)

The piece includes some useful wisdom:

  1. The value of putting in your 10,000 hours, which Buck did even practicing as a kid
  2. The importance of rhythm and vocal expression
  3. How silence is critical

Then it happened.  The child protégé was summoned to deliver an impromptu performance.  “It’s the Cardinals and the Mets at Shea Stadium in 1987.  And I’m in the back of the booth, and he and Mike Shannon are broadcasting the game.  And my dad says, “Now to take us through the fifth inning, my son the birthday boy, Joe Buck.”  Buck resisted.  “I’m pleading with him not to do the game, because I haven’t really been paying that much attention.  But he and Mike [Shannon] get up and leave.  He knew that I could handle it, because of all those broadcasts in an empty booth at Busch Stadium when I was 13, 14 and 15.  I’d broadcast the play-by-play into a tape recorder.  I would listen to the cassette tapes in his car on the way home, and he would tell me what he liked and what he didn’t like.  I kind of got the rhythm of how to do it.  I paid so much attention and idolized him that it was a pretty easy transition.  I was 18, but sounded like I was 10, I’m sure.  Maybe this is because it’s so long ago, but I don’t remember being scared when it happened.  I just remember it felt natural.  It was the osmosis factor; I’d been around it as much as anyone had been ever.’

Buck’s calls have a rhythm.  Listen to this one.  It’s the eighth inning of game four of the 1996 World Series at Fulton County Stadium in Atlanta.  The Yankees are behind two games to one and trailing, 6-3.  “That was 98 miles per hour,” Buck says of reliever Mark Wohlers’ pitch to Yankee catcher Jim Leyritz.  “Two and two to Leyritz. In the air to left-field, back at the track, at the WALL, WE ARE TIED.”  The crescendo reaches its apex at “tied.”  He falls silent for 16 seconds; McCarver never jumps in.  The camera catches Leyritz’s tour of the bases, then Wohlers in dismay, then the Yankees swarming to greet Leyrtiz outside the dugout.  In three beats — “at the track, at the wall, we are tied” — to the cadence is peerless. The subsequent silence lets the viewer come to his senses and take in all that has happened.

Buck reflects.  “I will give you an answer I’ve never given anyone about that: it comes from my mom, Carole Lindsay.  She was a singer and actress on Broadway when my dad first met her.  (Among other shows, she acted in How to Succeed in Business Without Really Trying.)  I would say more of my influence from my parents comes from my mom than my dad.  I think that really good play-by-play is musical.  There’s rhythm to it.  You have to hit the accents and match your call to what the viewer is seeing and then get out of the way.  The whole stadium is either going to go crazy — and there’s nothing I can say that’s going to be more exciting than listening to the crowd roar — or there’s going to be dead silence.  I’m proud of that, because that was ’96—year one.  If I was giving a class to young broadcasters, I would tell them that the tendency is always to over talk, because of fear that people at home think that you don’t know what you are talking about.”


by Chuck Kuglen of The Henderson Group

Emotional Intelligence has a direct correlation to how we all represent ourselves. It’s said that you get your first job out of college or grad school based on what you know, your knowledge, school, etc. However, people move up and get promotions, more money, and responsibility based on Emotional Intelligence.

Here’s a great article by Travis Bradberry with on the qualities of emotional intelligence.

When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the sole source of success…


You’re curious about people.

It doesn’t matter if they’re introverted or extroverted, emotionally intelligent people are curious about everyone around them. This curiosity is the product of empathy, one of the most significant gateways to a high EQ. The more you care about other people and what they’re going through, the more curiosity you’re going to have about them.

You embrace change.

Emotionally intelligent people are flexible and are constantly adapting. They know that fear of change is paralyzing and a major threat to their success and happiness. They look for change that is lurking just around the corner, and they form a plan of action should these changes occur.

You know your strengths and weaknesses.

Emotionally intelligent people don’t just understand emotions; they know what they’re good at and what they’re terrible at. They also know who pushes their buttons and the environments (both situations and people) that enable them to succeed. Having a high EQ means you know your strengths and how to lean into and use them to your full advantage while keeping your weaknesses from holding you back.

You’re a good judge of character.

Much of emotional intelligence comes down to social awareness; the ability to read other people, know what they’re about, and understand what they’re going through. Over time, this skill makes you an exceptional judge of character. People are no mystery to you. You know what they’re all about and understand their motivations, even those that lie hidden beneath the surface.

You are difficult to offend.

If you have a firm grasp of who you are, it’s difficult for someone to say or do something that gets your goat. Emotionally intelligent people are self-confident and open-minded, which creates a pretty thick skin. You may even poke fun at yourself or let other people make jokes about you because you are able to mentally draw the line between humor and degradation.

You know how to say no (to yourself and others).

Emotional intelligence means knowing how to exert self-control. You delay gratification and avoid impulsive action. Research conducted at the University of California, San Francisco, shows that the more difficulty that you have saying no, the more likely you are to experience stress, burnout, and even depression. Saying no is a major self-control challenge for many people, but ”No” is a powerful word that you should unafraid to wield. When it’s time to say no, emotionally intelligent people avoid phrases such as “I don’t think I can” or “I’m not certain.” Saying no to a new commitment honors your existing commitments and gives you the opportunity to successfully fulfill them.

You let go of mistakes.

Emotionally intelligent people distance themselves from their mistakes, but do so without forgetting them. By keeping their mistakes at a safe distance, yet still handy enough to refer to, they are able to adapt and adjust for future success. It takes refined self-awareness to walk this tightrope between dwelling and remembering. Dwelling too long on your mistakes makes you anxious and gun shy, while forgetting about them completely makes you bound to repeat them. The key to balance lies in your ability to transform failures into nuggets of improvement. This creates the tendency to get right back up every time you fall down…

Cont. at >>

photo credit: keoni cabral


by Terry Gault of The Henderson Group

Back in 1997, early in my own practice of getting certified to lead workshops for The Henderson Group, I had a significant epiphany.

It occurred to me that if I practiced daily the precepts and techniques that I was learning and starting to teach, it would make it much harder NOT to certify me.  In other words, if my daily practice was impeccable, it dramatically increased the likelihood that David Henderson, my mentor and boss, would certify me and I could start making money doing something I really enjoyed.

This one single idea has made more difference for me than perhaps any other.  And I see the same in my clients.  Those who are applying daily what they have learned in their work with The Henderson Group are making big strides in achieving mastery in how they represent themselves.

How does one incorporate daily practice?

One opportunity is with the practice of storytelling.  Once you embrace it and make a decision to practice it daily, you will start to see that you can use it in almost every conversation you have.  And once you start using it in daily conversation, the storytelling muscle gets very strong – like any other muscle gets stronger with daily use.

This idea of daily practice in storytelling takes at least two forms:

  1. You find yourself in the middle of a conversation and want to make a point with high impact.  Ask yourself: what story from my experience illustrates my point effectively?  When it occurs to you, tell the story.
  2. Anytime you find yourself in a conversation in any setting and a story comes to mind, tell it with relish and fun.
During a recent coaching engagement, a client was nervous about using a story to open his presentation which was coming up in a couple of hours.  He thought that he’d need more time to plan and prepare.  Thankfully, he came around to my point of view and delivered a very solid presentation using a fun opening story.  You can read more about that situation in our blog post titled: “‘Last moment’ story shifts how client represents himself at major conference”

Another opportunity for daily practice is the use of silence.  This may seem abstract at first – “How the heck do I practice silence?”  First start with replacing all your verbal fillers (uh, uh, you know, like, etc.) with silence.  As you ponder what word or phrase is next, be silent rather than filling the space with verbal fillers that make you seem less articulate and less sure of yourself and your message.  Silence creates tension.  You’ll find that people start hanging on your words, waiting to hear what comes after the silence.

If you are unsure how to respond to a question or request, practice using silence.  You’ll be amazed at how often someone else jumps in to answer the question.  The person making the request may temper their request or back away from it.  You’ll come up with more intelligent responses because you gave yourself time to consider your response before blurting the first thing that came to mind.

A third opportunity would be the use of metaphor.  Using metaphor in your daily speech will help you develop a new part of your brain – the right hemisphere.  Our right hemisphere is the side that sees patterns.  Pattern recognition is needed to see the relationship between 2 different things which is the very skill needed to create effective metaphors.

A fourth opportunity is to think about presenting ideas even if you have no concrete plan or reason to present them.  This will accelerate all the skills discussed here.

An example of this occurred to me on a recent run.  For some reason, a hilarious story about Tom Jones, the pop singer, came to mind that I’d read in an interview in the SF Chronicle in 1989.   (Don’t ask me why I thought of it during a run.  Years ago, I gave up trying to figure out why my mind brings up seemingly unrelated trivia .)

By this point in his career, Tom Jones was 49 years old and was singing to middle-aged or older fans.  It had become a custom for such women women to express their … admiration for Tom by throwing their underwear on stage.

The interviewer asked Mr. Jones whether he ever has problems with the husbands of the women who throw their underwear onto the stage during his performances.

“One night a woman came down to the stage to retrieve an undergarment and I gave her a big kiss. I asked her name, and if she was married. She said ‘yes’ and pointed out her husband at a nearby table. I explained to him that the kiss was all in fun and that I hoped he hadn’t taken offense. He just smiled and said, ‘Look, you pump up the tires, and I’ll ride the bike.’”

So, during my run, I thought, “What if I wanted to use that joke/story during a conversation.  How would I set it up?”  It occurred to me that it would be most effective to poll the audience first with something like, “How many of you know who Tom Jones is?”

Then I might sing a snippet of a song (“It’s not unusual to be loved by anyone …”) to help younger people realize who Tom Jones is.

As I was going through this process in my mind, it occurred to me: “This is what daily practice is – daydreaming about how I might set up a Tom Jones joke even though I have no idea when I might ever use this story.”

Here are a few more examples of techniques that can be practiced daily:

The fundamental point I am making here is that when you incorporate these techniques into your daily practice, they eventually become muscle memory.  Once that occurs, you can respond effectively in high stakes conversations even when you have had no time to prepare.

Once you can do that, you have reached the highest level of mastery … and you’ll be able to relate a Tom Jones joke with aplomb.


April 9-10, 2015 in San Francisco with Terry Gault

Mastering Your Presentation Style

Building rapport with an audience and moving them to action requires the ability to confidently present information that convinces and engages even the most skeptical customer. This intensive work educates and motivates participants to deliver high-impact presentations.

Using interactive methods, rather than lectured instruction, participants cultivate a personal style – a style that gains the audience’s attention through confident composure and meaningful interaction. Through the Henderson Group’s unique and proven feedback model, participants receive immediate feedback from instructors, peers and videotape, enabling them to rapidly learn, reflect and improve their presentation skills.

The results of this work:

  • Competently present ideas and information to groups of people
  • Energize and persuade audiences using stories and metaphors
  • Effectively communicate with peers, superiors and customers
  • Move business objectives forward by quickly engaging with customers and colleagues and creating influence.

Specific Skills Mastered:

  • Using voice, gesture, movement, presentation structure, stories and metaphor for powerful presentations
  • Helping audiences learn through use of examples, associations and images
  • Turning fear into excitement through creative visualization
  • Structuring presentations for maximum impact
  • Engaging listeners and increasing audience attention span.


Please contact Chuck Kuglen at 415.292.7587 for more information or leave us message below and we will contact you:


by Terry Gault of The Henderson Group & Einstein Films

Here is the 4th video produced in the Fone Follies series that humorously demonstrate the BluBed headset holsters.

David Hurwitz (who hired us to produce “Doug Serena, CIO” when he was CMO at Serena Software) is the gent behind this new product.

Vince Yap delivers a terrific performance as Bob, who isn’t yet clued-in to the benefits of being #HandsfreeEverywhere.

About Einstein Films


Some helpful reminders on communication, as useful at work, as at home, from

How to rein in an argument before you both lose it.

On the back cover of Rob Kendall’s Blamestorming: Why Conversations Go Wrong and How to Fix Them (Watkins Publishing) (link is external), is this snippet of conversation:

“I’m not arguing. I’m just explaining why you’re wrong…”

Been there, lived through that, changed husbands.

Blamestorming (link is external), a wonderful little book, contains many tips that probably wouldn’t have helped my ex-husband and me, because it was already too late for us. But if your own conversations edge too often into useless blame-affixing, crossed wires, and major arguments from what might have been minor disagreements, I urge you to consider the following 5 tips—or to read the book itself:

1. Think before speaking.

This sounds so basic that it’s actually banal, and yet most of the time, most of us don’t do it. We respond to each other mindlessly, in knee-jerk fashion, and only later realize that maybe what we said wasn’t true or helpful. (That applies to email, too, of course.)

2. Focus on solving issues, not blaming.

Unless you want your conversations to escalate into endless, pointless arguments, remember that you’re on the same team—that is, you both would prefer it if you were both happy rather than frustrated.

3. Watch out for your own “Yes, but’s…”

When you say, “Yes, but,” you ignore the other person’s perspective and push your own. The “yes” part means you want the other person to believe you’re taking their needs into consideration, but you’ve likely barely given them enough time to take them seriously before counter-proposing.

4.  Separate the facts from the story in your head.

When something bad is going on—your job is at risk, or you and your partner are locked into the same blaming conversation repeatedly—you can lighten the negativity by remembering that some of what you’re thinking and saying is a story in your mind and may not be reality. For example, when my husband would leave his keys in the front door, I learned to get my security needs met by owning my own story: “I was raised to be fearful, so when you leave your keys there, I get really anxious and start imagining what might happen. Could you please make a point of double-checking that your keys aren’t in the keyhole?”

5. Take a short time-out.

When you find yourself embroiled in a trivial, detail-laden conversation that’s only getting more and more uncomfortable, say you need to go to the bathroom or get a drink of water. You’re not walking out, bailing out, quitting, or withdrawing—you just need to have a breather so you can resume the conversation more reasonably later on.

Blamestorming (link is external) is a handy little book with numerous very clear, helpful examples of conversations gone wrong. Highly recommended for couples, families, and anyone who ever talks to anyone at work or socially.

Copyright (c) 2015 by Susan K. Perry, author of Kylie’s Heel (link is external).

photo credit: search engine people blog


11 Body Positions and Gestures That Can Improve Your Performance by

Sure, you control your body. But your body can also control you. Simple gestures, simple postures — each can make a dramatic impact on how you think, feel, and act. Best of all you don’t have to be a yogi or athlete — you can just be you. Only now you will be a better you. — Jeff Haden


Be More Determined by Crossing Your Arms

Oddly enough, crossing your arms will make you stick with an “unsolvable” problem a lot longer – and will make you perform better on solvable problems. Which is definitely cool, because persistence is a trait most successful entrepreneurs possess in abundance. Whenever you feel stuck, try folding your arms against your torso. Who knows what solutions might result?

Be More Creative by Lying Down

According Australia National University professor Dr. Darren Lipnicki, lying down can lead to creative breakthroughs. “It might be that we have our most creative thoughts while flat on our back,” he says. One reason might be that more of the chemical noradrenaline is released while we’re standing, and noradrenaline could inhibit our ability to think creatively. Now you have a great excuse to lay back and think.

Smile to Reduce Stress

Frowning, grimacing, and other negative facial expressions signal your brain that whatever you are doing is difficult. Your body responds by releasing cortisol, which raises your stress levels. Stress begets more stress begets and in no time you’re a hot mess. Here’s the cure: make yourself smile. You’ll feel less stress even if nothing else about the situation changes. And there’s a bonus: when you smile other people feel less stress, too. Which, of course, will reduce your stress levels. Go ahead: kill two stresses with one smile.

Mimic Others to Understand Their Emotions

Sounds strange, but research shows that imitating other people’s nonverbal expressions can help you understand they emotions they are experiencing. Since we all express our emotions nonverbally, copying those expressions affects our own emotions due to an “afferent feedback mechanism.” In short: mimic my expressions and you’ll better understand how I feel – which means you can better help me work through those feelings. Plus mimicking facial expressions (something we often do without thinking) makes the other person feel the interaction was more positive.

Take an Angle to Reduce Conflict

When tensions are high standing face to face can feel confrontational. When what you have to say may make another person feel challenged, shift your feet slightly to stand or sit at an angle. And if you’re confronted don’t back away. Just shift to that slight angle. You’ll implicitly reduce any perceived confrontation and may make an uncomfortable conversation feel less adversarial.

Continued at >>

photo credit: josephleenovak



Incredibly smart people aren’t always born that way, but rather are constantly working to improve their intelligence. Here are 7 ways that you can get smart fast in a great post from

From the time you were little, your parents told you to be smart. Most people want to consider themselves smart; certainly no one likes to feel stupid. But sadly, it’s difficult to determine if you were acting smart in a given situation until the time has passed, and of course, then it’s too late. This delayed realization is where the physical act of slapping oneself in the forehead originally developed.

Being smart is not just about being intelligent. Lord knows the world has witnessed plenty of intelligent people do really stupid things. Incredibly smart people are also prone to moments of idiocy, but they do tend to act smarter most of the time. Here is how they do it and you can as well.

1. Focus less on yourself and more on the people around you.

Many people go through life thinking mostly about themselves. Sure, there are truly altruistic people, but most are relatively self-centered. Incredibly smart people understand that it’s the people around you that generate support and opportunities, provided you show them your capacity to make it about them. In any given situation, listen first and consider how you can improve the lives of those in your purview. You’ll be pleasantly surprised at the positive force you create for your own objectives.

2. Consider yourself the least informed in the room.

When you walk into the room thinking you are the smartest, your mind is closed to infinite possibilities. Incredibly smart people love to position themselves as ignorant. That way they are open to the learning adventure ahead. If you start by thinking that you don’t have the right answers, in the best case you’ll gain the truth and in the worst case you’ll verify your accuracy.

3. Always be questioning.

Many people think they can show their smartness by providing answers all the time. Incredibly smart people know that people can truly assess your intelligence by the questions you ask. The trick is to make sure the questions you ask are truly inquisitive, looking for new answers–not just a ploy to make a statement or get your point across.

4. Look for something new every day.

It’s easy to stagnate and get into a rut thinking you have seen it all before. Incredibly smart people know that the world is way too large and too complex to master in a single lifetime. Just the act of looking for one new thing to learn each day will increase your sensitivity to all that you never before considered.

5. Concentrate on the knowledge you lack instead of the knowledge you have.

It’s fascinating how seemingly learned people can appear so dense at times. They like to make people think they are smart by readily quoting facts and figures or pontificating over a given subject. But often they lack the nuance that means the difference between competence and brilliance. Incredibly smart people see any obtained knowledge merely as a bridge to learning even more. They know the learning process is a never-ending journey to be enjoyed over a lifetime. Congratulate yourself briefly on each step in the journey, then bear down and learn more.

6. Explore the origin of everything.

Everything, no matter how simple, has a most wondrous story. Incredibly smart people find fascination in the most mundane of items and industries. Explore the world with open eyes and you’ll gain incredibly useful knowledge from the most surprising places.

7. Hang out with the smartest people you can comprehend.

For many, it’s wonderfully ego-satisfying to be the smartest person in the room. Incredibly smart people prefer to be in the company of those who can share powerful insights. Find people who challenge you and stretch your thinking. The joy of learning far outweighs the praise of being right.


photo credit: infrogmation of new orleans


In my view, they’ve left out two of my personal all-time favorites. Dustin Hoffman won the Oscar for Best Actor in “Kramer vs. Kramer” released in 1979.  His candor and heartfelt sentiments have stuck with me since I first saw in in 1980. It’s cool to see a very young Meryl Streep who won her very first Oscar playing Hoffman’s wife.

John Patrick Shanley, one of my favorite playwrights, who won for Best Screenplay for “Moonstruck” in 1988, delivers an all-time classic. It’s notable that Cher won Best Actress for her performance in the film.

Presentations that left a lasting impression with the audience and television viewers

Aside from the winners and the glitz and glamour of all that’s Hollywood, the most memorable part of the Academy Awards® is the acceptance speeches. Good or bad, what is said on stage will be remembered and live eternally on YouTube. In advance of Sunday’s Oscar ceremony, Toastmasters International, the global organization devoted to communication and leadership skills development, selects the six speeches below (in chronological order) as the most memorable in Oscar history:

Seemingly unfazed by the orchestra’s walk-off music, Cuba Gooding Jr.’s excitement brought his fellow actors to their feet as he accepted the Best Supporting Actor award in 1997 for his role in “Jerry Maguire.”

Accepting the Best Original Screenplay trophy for “Good Will Hunting” in 1998, Ben Affleck and Matt Damon made the most of the short time they had to give their joint speech. The pair thanked those involved with the film, including their families and the city of Boston, all in about one minute.

When Robin Williams won Best Supporting Actor for his role in “Good Will Hunting,” he displayed both enthusiasm and sincerity. The late comedian closed his speech by thanking his father, who, when Williams said he wanted to be an actor, told him, “Wonderful, just have a back-up profession like welding.”

Roberto Benigni went wild, climbing over and standing on audience seats as he made his way to the stage when he won the Best Foreign Language Film Oscar for “Life is Beautiful” in 1999. When he arrived at the podium, he inspired the audience with his passion and graciousness.

As she accepted her third Academy Award – second for Best Actress – for her work in “The Iron Lady” in 2012, Meryl Streep quipped, “When they called my name I had this feeling I could hear half of America going, ‘Oh no! Oh, c’mon why? Her? Again?’” She later went on to thank her old and new friends for her wonderful career.

When Matthew McConaughey won the Best Actor Oscar in 2014 for his performance in “Dallas Buyers Club,” he described the three things he needs each day: 1. Something to look up to. 2. Something to look forward to. 3. Someone to chase.

Toastmasters International offers these proven tips for delivering a powerful acceptance speech for any type of award:

  • Show your personality. Your acceptance speech should come from the heart.
  • Be gracious. Acknowledge the good work done by your competitors and thank the organization that selected you for the award.
  • Show excitement. You don’t have to climb over chairs like Roberto Benigni, but the audience should recognize that you’re happy to have won the award.
  • Be modest. Your acceptance speech should be heartfelt but not self-congratulatory.
  • Practice, practice, practice. Rehearse with a timer, memorize key people to thank and allow time for the unexpected.

To find a local club where you can improve your next presentation, visit

About Toastmasters International

Toastmasters International is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of meeting locations. Headquartered in Rancho Santa Margarita, California, the organization’s membership exceeds 313,000 in more than 14,650 clubs in 126 countries. Since 1924, Toastmasters International has helped people of all backgrounds become more confident in front of an audience. For information about local Toastmasters clubs, please visit Follow @Toastmasters on Twitter.