As always, the wisdom and humor of Scott Adams' Dilbert strip uniquely captures the corporate culture.  This speaks to the importance of authenticity and credibility.  Those of you in sales organizations should get a kick out of this.

Tim Lee is a comic based in San Francisco.  After obtaining a PhD, he decided to enter the lucrative field of stand-up comedy.  (That's a joke, BTW.)  He uses his scientific background, PowerPoint, and personal life to great effect in his comedy sets.  This one is particularly funny and demonstrates that PowerPoint (and Keynote for you Mac users) are versatile medium - they can do comedy, too!

I came across this video today on YouTube.  PJ Kim took first place in the Harvard Business School's Public Speaking Contest in 2006.  He deserved it.
 

PJ models some important elements of public speaking:

1. A compelling opening hook
2. Humor
3. Movement
4. Authenticity
5. Storytelling
6. Metaphor (parallels dating and job hunting)
7. Vulnerability
8. Props
9. A simple structure (3 points)

The video's been edited into 3 pieces.  Enjoy!

Part 1

I just came across this very funny video on YouTube: "How NOT To Use Powerpoint By Comedian Don McMillan" Good advice for anyone who uses PowerPoint.

I found this video through Garr Reynolds' superb blog, Presentation Zen. Severn Cullis-Suzuki was only 12 years old in 1992 when she raised money with members of ECO, the Environmental Childrens Organization (a group she founded) to attend the Earth Summit in Rio De Janeiro. Severn presented environmental issues from a youth perspective at the Summit, where she received a standing ovation for a speech to the delegates. This video presents that speech.

What struck me the first time I watched this deeply moving video were the reactions on the faces of the adult delegates. I imagine them as typically distracted and jaded, creatures of politics. When they listen to Severn, their faces are rapt and attentive. Their feelings and thoughts are as evident as neon signs - their protective masks are stripped away by the directness and passion of this terrific young speaker - this "child" who communicates with the wisdom and craft of a veteran speaker.

This video reminded me of one of the deeper truths that I have observed in my work as a presentation skills coach and trainer. Authenticity and passion are the most compelling qualities a presenter can have. So, what is authenticity?

Websters defines it as "true to one's own personality, spirit, or character." I like this quote from Mahatma Gandhi who said, "Happiness is when what you think, what you say, and what you do are in harmony." that is a great description of authenticity, in my estimation. Authenticity is evident when someone is speaking from the heart. David Henderson, my mentor in this work, used to say, "Speak your first truth first."

She also speaks with passion ("a strong liking or desire for or devotion to some activity, object, or concept") is evident when you give full expression to your deepest desires and feelings. Severn has both authenticity and passion in spades. She provides a superb and humbling example for all of us.

I can't recall the first time that I heard about Story Corps but I know that the moment I heard about them, I was inspired. Storytelling is a HUGE component of communication. I preach it regularly to all my clients and in all the workshops that I lead. In addition, it's how we share the collective wisdom of our families and communities.

"Our mission is to honor and celebrate one another’s lives through listening.

Since 2003, almost 30,000 everyday people have shared life stories with family and friends in our StoryBooths. Each conversation is recorded on a free CD to share, and is preserved at the Library of Congress. Millions listen to our broadcasts on public radio and the web. StoryCorps is the largest oral history project of its kind. Everybody’s story matters. Every life counts. Help us reach out to record our history, hopes, and common humanity—and illuminate the true character of this nation."

The Story Corps has a website as well as some fun blogs for their mobile trailers, both west and east. There is also StoryCorps Griot - a one-year initiative designed to collect the stories of African Americans. You can find their blog here. NPR.org has posted recordings on their website that you can download as a podcast or hear online from the Story Corps project. You can order either a CD with recordings or a book titled, "Listening Is an Act of Love" at Amazon. I ordered the CD and am looking forward to listening to it on my next flight. (The spoken word on a MP3 player/iPod is a great way to pass time on planes.)

Today's local paper contained an article positing a thesis that warmed my heart - talking improves memory and boosts intellectual performance as much as doing crossword puzzles.

"A team led by University of Michigan psychologist Oscar Ybarra asked more than 3,500 people ages 24 to 96 about their social interactions and tested their working memories. Regardless of age, the more social contact, the higher the level of mental function. The researchers also split 76 college students into three groups. One group had a 10-minute discussion, one spent 10 solitary minutes doing intellectual exercises (such as reading comprehension) and the third, in isolation, watched 10 minutes of "Seinfeld." On follow-up cognitive tests, the social interaction and intellectual exercise groups did better than "Seinfeld" viewers. The chit-chatters did just as well as the intellectual group."

Check it out:
"Idle chatter? Hardly"
By Susan Brink, Los Angeles Times Staff Writer
November 5, 2007

The next time someone gives you grief for talking too much, reply with, "Hey, I'm giving my brain a workout, baby. Chill!"

Jon Harmon, a PR Consultant with Force For Good Communcations, wrote a piece in the LA Times about the recent Utah mine tragedy and how CEO Robert Murray managed his role as the face of Murray Energy Corp.
Harmon makes an important point about effective communication in a time of crisis - that the good of genuine authenticity can often help counter the bad influence of mistakes. He writes:

The 67-year-old Murray was in Montana when he got word of the collapse at the mine owned by Murray Energy Corp. He hopped on a private jet and was at the scene within hours, taking command of the rescue operation, providing the media updates. All this was textbook PR in the best sense. The presence of the concerned chief executive on the scene of a disaster has been understood to be essential to successful crisis management since Exxon's CEO infamously took far too long to travel to Valdez, Alaska, in 1989, to take stock of the oil spill that caused one of history's worst environmental disasters.

But after that, Murray broke so many rules of crisis communications he had news anchors, on-air, asking what they'd just witnessed. From his first briefings, Murray angrily denounced the media (seldom a winning strategy) and blamed union organizers for suggesting that the dangerous practice of "retreat mining" had led to the collapse. He blasted environmentalists for their crusade against global warming, calling it an affront to the coal industry and to the American economy.

Crisis communications experts universally panned Murray's rantings as "callous," "damaging" and "not helpful" to the families of the trapped miners.

Murray also insisted that an earthquake had caused the mine collapse, then doggedly held to that theory despite seismologists' conclusions that the tremors were caused by the collapse.

These would appear to be disastrous mistakes, guaranteeing Murray a shot at The-Worst-PR-Gaffe-of-the-Year-Award. Indeed, the following paints a picture of miner's families who have lost faith in Murray:

After three rescuers were killed in a cave-in, Murray dropped out of sight, leaving a subordinate to conduct briefings. A representative for the miners' families said, "We feel Bob Murray has abandoned us." Without any explanation for his disappearance, one could only assume that he was made to understand that his abrasive style did not fit the increasingly grim mood.

In spite of all this, Murray is noted in at least one blog for his candor and refreshing authenticity.

"Despite [Murray's] occasional moments of near-insanity, I suspect he's better liked by the general public than he would be if he'd gone by the crisis communication book," David Murray (no relation) wrote on his public relations blog, Shades of Gray.

In times of crisis, spokespeople should trust in the redeeming power of being authentic. We empathize with the leader who bravely steps up in a time of peril. We readily forgive an unpolished and even shaky presentation — as long as we feel in our hearts that the spokesperson is being truthful to us, a feeling Bob Murray has not always inspired.

We can recover from mistakes, especially honest ones. But once our credibility comes into question, once our authenticity is compromised, it is a steep uphill-climb to regain the trust of those who experience such a lapse.

PS: I did a web search to find the Murray Energy corporate website. My search string on Google was "Murray Energy Corporation." On the 10th page of search results, I gave up. The first 10 pages were almost ALL links to news stories or blog posts about the Crandall Canyon mine collapse. This reminded me of the story about Dell in my post about Radical Transparency and Authenticity.

bigstockphoto.com

Check it out.

They license stock photos for $1 - 2 per image. The quality of images seems high and the selection appears to be good.

I'd like to hear about your experience using them.

OK, so, maybe you are a middle-aged white guy … like me. You wish you could be all hip and urban and down with the latest street lingo. But, instead, you are a middle-aged white guy … like me.

Here's the solution: The Urban Dictionary.

Finally, it's a level playing field. You can find out what "word" and "ese" actually mean without having to reveal what a unhip, dorky white guy you actually are. You can toss around hip, edgy slang like "That's how I roll" and "bling" with the best of them. You can watch "Boys n the Hood" and "Colors" without subtitles.

The Urban Word of the Day is hilarious.

So, now you have a resource. This internet things is pretty stinkin' cool especially for mawgs like me. Double true.