Connect Through Questions: An Overview Strategy

 

What does it mean to connect?

To connect with your customers and colleagues is to join with them in a shared experience. It involves sharing ideas and information; creating a sense of interchange based on common interests.

Why ask questions?

Questions demonstrate your willingness to involve another in interactive dialogue. You interrupt your own closed-loop and bring in another perspective.

Asking questions is also a subtle tool of persuasion. The listener opens to your ideas as they articulate answers. You can often make your point more powerfully than by hammering home assertion after assertion.

Would you like to demonstrate that you are interested in those with whom you interact?

Start with open-ended questions. As you move toward resolution, use specifically directed, closed-end questions.  Read More >> 

 

Below, Jason McGarva of the Providence Toastmasters club shares his insights on how to keep a conversation going using the power of open ended questions.