June 30, 2008
Transparency and Reputation: Communication
When an eager young person, perhaps a recent college graduate, applies for a job, will they mention their MySpace page? Or their Facebook entry? Probably not, but those sites can be checked, regardless of whether or not they’ve added them to their resume, application or(for some reason) are discussing them during their job interview.
Employers engaged in the hiring process today often consider their candidate’s online pictures and pages, which are quickly and easily accessible on the internet. More than ever, a reputation gained (or lost) by these sites may be an important aspect of whether or not that eager young person is one who wins the job.
NY Times columnist, Thom Friedman, reminds us that, "When everyone has a blog, a MySpace page or Facebook entry, everyone is a publisher. When everyone has a cell phone with a camera in it, everyone is a paparazzo. When everyone can upload video on YouTube, everyone is a filmmaker. When everyone is a publisher, paparazzo or filmmaker, everyone else is a public figure. We’re all public figures now. The blogosphere has made the global discussion so much richer – and each of us so much more transparent."
Since the word transparency is defined as seeing through an object, in discussing individual reputations, it also defines seeing the faults and missteps caught and recorded — now instantly available to the world.
There’s no question about the dramatic effect technology has had on how we regard people and how their reputations can be made in today’s world. This unsubtle window of transparency creates a two-way experience. You….trying to do your best….and the public who wait out there to catch your blunders on the internet or evening news.
You can’t keep those missteps secret, and while we can’t definitively state that because of transparency all secrets have been eliminated, it’s definitely getting harder to get away with something. And it’s definitely harder to try to hide that something from public view
In today’s YouTube world, people have little control. Especially those in the public eye. And especially political candidates. If they slip up and say something they didn’t plan on, something they don’t want to be remembered for, they may as well just chalk it up to life experience since there’s no doing it over and no place to hide. Their mistake will be shown somewhere – on the internet or TV — before the end of the day. More than ever, politicians cannot let their guard down.
Celebrities can’t either. They’re best (or worst) at exhibiting misbehavior for the camera. Aren’t we all familiar with Lindsay Lohan’s escapades. And Britney Spears. You can’t log on to your computer without seeing their familiar faces. Every mistake or poor choice of behavior that celebrities make will unfortunately endure as a significant part of their reputation
Not only politicians, celebrities,(and us), but companies are no longer safe. Corporations can no longer count on a press release to reach their audience and deliver the message they want and the image they desire. In the age of Digg and Yelp, Everyman becomes the taste maker, the reviewer and the critic rather than the traditional media. More than ever, not only do the people speak…..they also watch and listen.
"You can’t hide anything anymore," Don Tapscott says. Coauthor of The Naked Corporation, a book about corporate transparency, Tapscott discusses our "see-through" age. If a company engages in flimflam, people will find out. He gives examples of corporations who have made mistakes but then stepped up and acknowledged them. Made lemonade out of a lemon.
When JetBlue kept passengers on the tarmac and canceled over 1,000 flights, CEO David Neeleman used YouTube to offer his apologies honestly and openly.
Microsoft now posts internal videos, uncensored, and lets employees post blogs about their projects. "We have 1,000 bloggers, but we have no blogging police and no blogging policy," says Lenn Pryor of Microsoft. "We have one rule. Be smart."
Transparency is now the norm at startups, and at many Fortune 500 companies. You might say, if you can’t fight ‘em, join ‘em. People will find out what you’ve done anyway, and it will only exacerbate the situation and further downgrade your reputation if you try to hide. On the other hand, it will, however, enhance the situation if you admit the mistake, apologize and fix it. Publicly. Transparently.
In the twenty-first century, whether you’re a celebrity, a politician, a corporate head or just someone who doesn’t want to end up on YouTube, it’s just not a very good idea to put forth a false front. Maintaining a personal or corporate reputation is more important than ever. To do this, first you need to identify your core values or your company’s core values, then work diligently and daily to live up to and by those values. Only through consistent effort, can we gain trust and build and protect our reputations. Personal lives and corporate lives can be changed forever through a blemished reputation. Be open, be careful, be honest, then live up to that honesty.
"What you are thunders so that I cannot hear what you say to the contrary." Ralph Waldo Emerson
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Comments on Transparency and Reputation: Communication »
bs,
Thanks so much for your thoughtful comment.
I certainly agree that vulnerability and authenticity are absent from todays mass media but I don't find it strange.
When the media is focused solely on profit, authenticity suffers. Big companies (including media conglomerates) only want their sanctioned message heard. A message massaged by their marketing and legal teams into corporate speak that lacks the humanity of a genuine, human conversation.
The problem is that the audience is very media savvy. Their BS-detectors are extremely adept. They begin to filter out the messages that are not authentic.
The dinosaur-companies haven't figured out to deal with this seismic shift in the crust of commerce. The more adaptive, smarter organizations see it and understand that the only way to survive is to deliver value to their customers and have a genuine conversation with their customers.
And LISTEN TO THE FEEDBACK.
The richest question that you asked was, "How did you find your core values?" To try to describe that process would take at least one book and I wonder if I could write it …
In short, I can only describe it as trying to experience my life consciously. How can I avoid doing harm? How can I take actions that serve the community while serving the needs of my family and myself?
And LISTEN TO THE FEEDBACK from the world around me.
Yes, it IS a messy process because to live consciously is to be a work in progress, unfinished, an iteration on the path to an unreachable perfection … and yet, find some peace with that state of being unfinished … some compassion with our imperfect selves.
BTW, check out http://www.cluetrain.com … It's a deep mediation on this question of authenticity and compelling reading.
i'm sort of confused. i read both of your posts, and i think that the ideas of vulnerability and authenticity are strangely absent from todays mass media. they strain for objectivity, but that seems to result in unsatisfying and contrived accounts of the reality we're trusting them to describe for us. the thing is, they seem to be strapping their core values behind their backs in order to appeal to the widest audience possible. i'm not certain of that because i don't really know bill o'reilly or anderson cooper, but that's what it looks like.
i guess what i'm wondering is, how did you find your core values? and how do you examine and share them publically without allowing them to be altered by the scrutiny? did you stumble into them as you examined your own behaviors? blogging to me seems most like journaling, but unique in the sharing aspect. the thing i love about reading other people's blogs is how they present their core values to me over time through the blogger's own epiphanies. but it seems to me that this process is by necessity messy as you gauge your own hypocrisy at the same time as wallowing in it.it always leaves you open for reproach as well as enthusiasm. interesting post you've got there!