Complete Communicator

Upcoming Dates for 2015 Henderson Group Workshops

February 19-20, 2015 – Complete Communicator with Terry Gault San Francisco, CA. Over 95% of the workforce must interact with others in order to do their jobs, and communication skills are the number one factor affecting employee relationships with customers, superiors and colleagues. The Complete Communicator work combines communication techniques in an intense, highly individualized, skills development program. Employees learn to communicate effectively one-on-one, in small groups, standing before large audiences, and over the phone...

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Upcoming Workshop Schedule – San Francisco 2014

July 16-17 – Complete Communicator (one seat left!) with Terry Gault The Complete Communicator work combines communication techniques in an intense, highly individualized, skills development program. Employees learn to communicate effectively one-on-one, in small groups, and standing before large audiences.   August 22 – Super Storytelling with Terry Gault From that primitive stone-age tribe who sat around and listened to stories in their cave to today’s high tech sales force armed with the latest electronics,...

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Upcoming Workshops in San Francisco – April, May, June 2014

Our work has to be experienced to truly understand its value.  We use these workshops as a way to introduce our work experientially to new prospective clients. With that in mind, we set aside a couple of  seats for the right candidates.   Art of Presentation: April 3-4, 2014 in San Francisco Complete Communicator: May 15-16, 2014 in San Francisco Super Storytelling: June 12, 2014 in San Francisco   How you represent yourself determines your...

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Communication is good for your health

by Terry Gault In her moving and thought-provoking TEDxBerkeley talk titled, “The Communication Cure”, Dr. Neha Sangwan. CEO and founder of Intuitive Intelligence, shares her views on the profoundly negative impacts that lack of communication can have on our health. There are many elements of her presentation style that could be tweaked to make her more effective but her message is very powerful and worthy of overlooking any minor presentation distractions. She posits that genuine and...

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10 Commandments of Empathetic Paraphrasing

It’s always satisfying when a protege imagines something their mentor never has.  It means they truly understand and have fully assimilated the learning from their mentor. That’s the case with this blog post. by Terry Gault Summer Thommen started working with us in late 2011 and did a yeoman’s job in her first gig at GE Healthcase in January 2012.  It was working together on that gig that I first glimpsed how much talent she really...

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Win Arguments Without Arguing

Editor’s Note:  This is a guest post by Ron Yu of  ExecCatalyst “Absolutely Not!” Years ago, I was mentally preparing my defense and counter-attack with a peer (I’ll call her Anna). I was the VP of Services and she was running Sales. In order to win a new customer, she wanted to give away “free Services.” It was a typical negotiation situation where she had her position (e.g. “the company needed the revenue and a...

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2013 Invitational Workshops with The Henderson Group

  Our work has to be experienced to truly understand its value.  We use these workshops as a way to introduce our work experientially to new prospective clients. With that in mind, we set aside a couple of  seats for the right candidates.   Complete Communicator: March 7 – 8, 2013 This work combines several programs into one intense skills-development program, where employees learn to communicate effectively one-on-one, standing before a group, over the phone...

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Bridging the Skills Gap: Solutions that Work

by Terry Gault “I want them to pick up the phone instead of hiding behind email and e-systems to communicate.” The following article points out that today’s customer service professionals are challenged by the dynamics of today’s post-internet marketplace.  Customers are more discerning, better informed, and place increasing demands on the sophistication and skill level of service and support teams. Such teams are woefully under-skilled in the ability to express empathy for customers.  They use...

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New Workshop Dates Added

Once a quarter The Henderson Group holds a “By Invitation Only” Complete Communicator and Art of Presentation workshop in San Francisco, led by our VP of Services, Terry Gault. Upcoming Dates: July 12-13, 2012 Executive Communicator, San Francisco, CA August 16-17, 2012 Art of Presentation, San Francisco, CA Sept. 20-21, 2012 Complete Communicator, San Francisco, CA Our work has to be experienced to truly understand its value.  We use these workshops as a way to introduce...

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5 Upcoming Workshops in San Francisco & San Mateo

The Henderson Group helps companies to more effectively persuade and influence their customers, partners, and peers. Since 1990, we have helped Fortune 500 companies worldwide improve employee productivity and business results through the development of communication skills. YouTube / Terry Gault – via Iframely Once a quarter The Henderson Group holds a “By Invitation Only” workshop in San Francisco, led by our VP of Services, Terry Gault. May 31-June 1, Art of Presentation, San Francisco, CA....

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