listening

17 Reasons People Aren’t Listening to You

Do you feel sometimes like you are talking to a brick wall? Perhaps you are guilty of one or more of these offenses. Everyone wants to be heard. Sometimes it can be hard to get people’s attention, or get above the noise. There’s nothing worse than having a conversation with people and feeling like you are the only person involved. If you often feel like you are talking to yourself in conversations and meetings, it’s...

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“The Single Most Important Question Ever”

Intro by Terry Gault Article by David Burk of The Electron Shop This article touches on a technique that we’ve been preaching to our clients for about 2 decades. In fact, I refer to it as “the most powerful communication technique I have ever learned.” I also refer to it as “the most underutilized communication technique I have ever learned.” If you are practicing it regularly, it will transform your communications with others in a...

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Are people listening to your voice?

by  Terry Gault Our voice is a very important part of how you speak.  If you are not using your voice effectively, your audience may not be listening. As a trained actor, I spent years learning how to use my voice effectively. Sound and communication expert Julian Treasure, in his talk at TEDGlobal imparts genuine wisdom on what makes an effective speaking voice that will be heard.  

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7 Things Really Persuasive People Do

Sometimes you absolutely have to make your point. Here are 7 tips on how to do it effectively with style and grace from Inc.com. While many people don’t like to sell, most find themselves having to persuade someone at some point. Persuasion is not just for salespeople and their prospects. You may try to persuade an employee to perform better, or perhaps you want to persuade your boss to take on your brilliant idea. Often...

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Offer Empathy, Not Sympathy

Editor’s Note: This is a guest post by Denise Green of Brilliance Inc. How do You Handle the Dark Truth? When you have something private and emotionally powerful weighing on you, who do you go to? Hopefully you have someone in your life you can tell almost anything to. One way to assess how good a leader, friend, partner, or coach you are is to gauge how much truth people share with you. I’m lucky...

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Listening Styles and Strategy

Over 95% of the workforce must interact with others in order to do their jobs, and communication skills are the number one factor affecting employee relationships with customers, leaders and colleagues.  In this post, Lindsay Bell outlines a few important listening skills and strategies to improve communications. In all relationships, business or pleasure, communicating is not so much about what you are saying, but what those listening to you are hearing. And since social media...

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You can’t handle the truth!

by Terry Gault During a recent conversation with David, a client, we were discussing giving feedback to service providers online.  David noted that he uses a developer in Malaysia (or was it Singapore?) for an app he wanted to build.  He said this developer (Let’s call him Sam) to be “the best developer he’s ever known”.  Recently, Sam asked David to give him some feedback using a numbered survey.  He gave Sam a 5 (out of...

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The Art of Being Interested

by Summer Thommen This year, I resolve to be more interested than interesting.  I’m kind of an information junkie so I love to find ways to interject bits of trivia into conversations. For instance, suppose we are having a conversation about George Washington and I say, “Did you know that George Washington had a set of teeth that were carved out of hippopotamus bone?” Fascinating, I know, but that piece of information was about me...

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Top 5 reasons why communication in the workplace fails

by Chuck Kuglen I was recently given a UK-based article about the “top 5 reasons communications” fail in the workplace. Other than some inappropriate spaces and odd spellings from the writer in our motherland, I’d add a very few critical and obvious caveats to the conversation. And an action or two. I’m a very short attention span person, if there is not some sort of call to action I’ll likely do nothing! First, in my...

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Win Arguments Without Arguing

Editor’s Note:  This is a guest post by Ron Yu of  ExecCatalyst “Absolutely Not!” Years ago, I was mentally preparing my defense and counter-attack with a peer (I’ll call her Anna). I was the VP of Services and she was running Sales. In order to win a new customer, she wanted to give away “free Services.” It was a typical negotiation situation where she had her position (e.g. “the company needed the revenue and a...

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