You can’t handle the truth!

by Terry Gault During a recent conversation with David, a client, we were discussing giving feedback to service providers online.  David noted that he uses a developer in Malaysia (or was it Singapore?) for an app he wanted to build.  He said this developer (Let’s call him Sam) to be “the best developer he’s ever known”.  Recently, Sam asked David to give him some feedback using a numbered survey.  He gave Sam a 5 (out of...

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All Markets Are Online Dating Markets

In today’s world of 9-second attention spans, our introductions mean more-than-ever before. Sally Hogshead reveals the seven triggers of fascination and how to get others to fall in love with your ideas, instantly. YouTube / TEDx Talks – via Iframely

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The King’s Speech

by Terry Gault YouTube / Red Carpet Diary – via Iframely Last December, I was charged with coming up with some kind of celebration to commemorate the launch of EinsteinFilms.com.  It didn’t take long to think of the idea of going to dinner and a movie. When it came time to choose a movie, I tried polling the attendees and the front runner was Secretariat. Then while riding in the car one day listening to Fresh Air...

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Why doing good is good for business…

By Terry Gault A recent article that I read in Fortune magazine fits nicely with previous posts about transparency, our ethos as a company and the skills that we teach in our Complete Communicator, Consultative Sales, Consultative Communication, TeleSales Mastery, and Conflict Resolution workshops.   There are several excerpts that I wanted to highlight: The world has changed, (Dov) Seidman argues, and winner-take-all strategies are obsolete. He contends that the rise of information technology has made...

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How to Tell if You Work in a Fear-Ridden Environment

  Editor’s Note:  This is a guest post by BrillianceInc Check any that apply: “cya” by email is an evolved and widely practiced art. Managers are expected to know micro-details of every project on short notice. The word “accountable” is used often. The phrase “I messed up” and its cousin, “It’s my fault” are heard rarely. People initiate and respond to emails after 11:00 pm. Employees in different departments are considered competitors. If more than...

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Creation Myth: Cirque du Soleil

In over two decades and more than 15 separate productions, Cirque du Soleil has never had a flop. By comparison, 9 out of 10 shows on Broadway — productions aimed at the same sophisticated, big-ticket audience as Cirque — fail to earn back the money invested in them. Cirque’s reputation for never missing is so strong that, in exchange for half the profits, four Las Vegas resorts, as well as Disney World, each agreed to...

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Social Responsibility in Action

WomenEntrepreneur.com recently had a feature on Francesca Kuglen, HairZing: Social Responsibility in Action. Francesca Kuglen is not only a client, taking The Henderson Group Art of Presentation workshop in 2005, but she is also the sister of our very own sales guru, Chuck Kuglen. HairZing has a fresh, innovative and socially-responsible approach to both hairstyling and manufacturing. HairZing Mission: bring business to female entrepreneurs in areas with limited resources and economic infrastructure. Advice for would-be...

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The Creation Myth

by Terry Gault There is a special kind of story that organizations need to be able to tell.  In a way, it is the collective “Who We Are” story meaning that it spells out Who We Are and What We Stand For as an organization. Merriam-Webster’s dictionary defines ‘myth’ in this way:  A usually traditional story of ostensibly historical events that serves to unfold part of the world view of a people or explain a...

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Passing through Creative Destruction

It’s clear to me that in today’s business climate there is no such thing as security.  I think that employees are often lulled into a false sense of security when they should constantly be positioning themselves for their next role.  All the entrepreneurs I know are scrambling to figure out how to stay in business. Andy Grove had it right, “Only the paranoid survive.”  I am also reminded of a saying I heard in a...

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