You can’t handle the truth!

by Terry Gault During a recent conversation with David, a client, we were discussing giving feedback to service providers online.  David noted that he uses a developer in Malaysia (or was it Singapore?) for an app he wanted to build.  He said this developer (Let’s call him Sam) to be “the best developer he’s ever known”.  Recently, Sam asked David to give him some feedback using a numbered survey.  He gave Sam a 5 (out of...

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Transparency in Leadership: Making The Case

by Terry Gault   We’ve written previously about transparency in communication.  This article from Chief Learning Officer magazine aligns perfectly with our philosophy. The Case for Transparency in Leadership Promoting organizational transparency can help create strong cultures where trust and collaboration are the norm, and the workforce is working toward the same outcome. If learning leaders want to propel their organization toward greater results, including healthier profits, they must become comfortable with the uncomfortable: the...

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Why Environmental Activists Embrace Social Media

by Fast Company g Six months after the BP oil spill, it’s clear that in the age of social media, a company can’t spin and rebrand its way out of a mess like it used to. Activists have donned suits in mockery at least since 1967, when Abbie Hoffman and the Yippies tossed dollar bills onto the floor of the New York Stock Exchange. More recently, the Billionaires for Bush bird-dogged the RNC, and the...

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Watch the Game Film

 by Terry Gault This piece from FastCompany magazine highlights a practice we’ve been using since our inception: videotaping our clients. Whether you are being coached on your listening, presentation, or dialogue/questioning skills, being able to see and hear exactly how you come across and to hear precisely what you did and did not say, is critical. The use of video often results in some of the most powerful feedback you will ever receive on your...

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Why doing good is good for business…

By Terry Gault A recent article that I read in Fortune magazine fits nicely with previous posts about transparency, our ethos as a company and the skills that we teach in our Complete Communicator, Consultative Sales, Consultative Communication, TeleSales Mastery, and Conflict Resolution workshops.   There are several excerpts that I wanted to highlight: The world has changed, (Dov) Seidman argues, and winner-take-all strategies are obsolete. He contends that the rise of information technology has made...

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The Big 3 Bailout: Behavior is Communication

I was reminded last week how behavior is commmunication and storytelling.  As people are struggling with unemployment and losing their homes, car companies asking the government for assistance first went to Washington in their private jets.  What kind of message does that send?  What kind of story are you telling? Big 3 Bailout Becomes Big 2 Bailout for the Short-Term

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Receiving Feedback: Communication Skills

Receiving frank assessments about ourselves from others is often not easy and can be an emotional experience. Here are a few tips on how best to prepare yourself to receive feedback, to be receptive and to leverage the value of the comments you receive from others. ·  Relax:  Feedback is an adventure of discovery into yourself. Be willing to entertain new ideas about yourself.  Some of the comments you receive might be useful, others not. Even...

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The Three C’s of Credibility

Editor’s Note: This is guest post from Jonathan Bernstein of Bernstein Crisis Management, Inc. In Keeping the Wolves at Bay: A Media Training Manual, I have a section called “Attitude is Everything.” It explains the importance of non-verbal communication in ensuring that your audiences receive your messages effectively. Since the last draft of that publication, I’ve started to emphasize this point even more strongly while media training my clients. I was taught, back when we all still...

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Transparency and Reputation: Communication

When an eager young person, perhaps a recent college graduate, applies for a job, will they mention their MySpace page? Or their Facebook entry? Probably not, but those sites can be checked, regardless of whether or not they’ve added them to their resume, application or(for some reason) are discussing them during their job interview. Employers engaged in the hiring process today often consider their candidate’s online pictures and pages, which are quickly and easily accessible...

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Strong communication from Shell’s CEO Hofmeister

As I was driving to San Francisco Monday evening, I was listening to “It’s Your World” broadcast by the World Affairs Council of Northern California on our local PBS station, KQED in San Francisco (which I recently heard has the third most popular dot-org website behind Craig’s List and Wikipedia). The speaker was John Hofmeister, CEO & President of Shell Oil Company and the event was titled, “How the US Can Ensure Energy Supply for...

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