10 ways to have a better conversation
Celeste Headlee is a radio host on Georgia Public Radio, Public Radio International, and WNYC. She has some great advice on how to have great conversations with people.
The only disclaimer I feel compelled to make is in regards to her statement that repeating “back what you just heard or summarize it … is crap.”
I say that because the most powerful communication technique that I have learned is called empathic paraphrase which involved paraphrasing or summarizing what someone has said with empathy. For more on why I believe it’s important, please read these posts:
Setting this one little nitpick aside, this is a great talk and offers many wonderful best practices for how to have great conversations with anyone.