Sympathy vs. Empathy: Which helps build connection?


The Henderson Group delivers several workshops focused on creating dialogues with customers, partners, co-workers, family and friends.

In all of them, the distinction between Empathy and Sympathy is important.  One helps build connection, rapport and trust.  The other creates disconnect and, possibly, resentment. This 2:53 video by Brene Brown reveals which works … and which doesn’t.

photo credit: Sean MacEntee

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